Returns & Exchanges

Due to the perishable nature of our handcrafted ice cream and treats, we cannot accept physical returns once a product has left our creamery. If you are unsatisfied with your order, please contact your local shop or our customer service team within 24 hours of purchase for a resolution.

Return Process

• 1.
  Contact the Store

  Reach out directly to the specific Marble Slab Creamery location where your order was placed to report any issues with your items.

• 2.
  Provide Order Details

  Share your order number, receipt, or proof of purchase along with a brief explanation of the quality concern or error.

• 3.
  Quality Assessment

  Our team will review your request to determine if a replacement, store credit, or refund is appropriate based on our freshness guarantee.

• 4.
  Resolution Delivery

  Approved refunds will be processed to the original payment method, while replacements can be picked up at your convenience at the local shop.